Shipping policy
Shipping Policy
Processing & Production Time
Each item is made to order especially for you. Please allow 3–5 business days (Monday–Friday) for your order to be created and prepared for shipment.
Processing and production times do not include shipping/transit time. Weekends and holidays are not considered business days.
Orders containing multiple items may ship together or separately depending on production.
Shipping & Delivery
Once your order has been completed, it will be shipped to the shipping address provided at checkout.
Estimated shipping times:
- Standard Shipping: approximately 3–5 business days after production
- Priority Shipping: expedited shipping options may be available at checkout
Shipping times shown at checkout are estimates and are not guaranteed delivery dates. Carrier delays due to weather, holidays, high shipping volume, or other circumstances outside of our control may occasionally occur.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package's progress.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@shoptrendylanz.com. We will do our best to update the address if your order has not yet shipped; however, address changes cannot be guaranteed once an order has entered the shipping process.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed or has not updated for an extended period, please contact us at support@shoptrendylanz.com and we will help you determine the next steps.
If tracking shows your package as delivered but you cannot locate it, please check around your property and with household members or neighbors. You may also need to contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us and we'll assist you with the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at support@shoptrendylanz.com.
Please include your order number, clear photos of the item, and a brief description of the issue. We'll review the issue and work quickly to make it right.