Frequently Asked Questions

What personalization options are available?

Many of our designs can be personalized with names, titles (such as Grandma, Nana, Mimi, Gigi, Grammy, or Granny), destinations, family members, colors, and other design options. Personalization choices vary by product and are available directly on each product page before checkout.

Do you offer custom designs?

Yes! We'd love to help bring your idea to life. If you're interested in a custom design, please contact us with the details of your request.

Custom design availability depends on our current workload, and a design fee may apply based on the complexity of your request.

Can you print my business logo or custom artwork?

In many cases, yes! We'd be happy to review your logo or artwork to determine if it's suitable for printing. Simply contact us before placing your order so we can discuss your project and ensure the highest quality results.

How long does production take?

Every order is made especially for you.

Our current production time is 3–5 business days, although this may vary during holidays or periods of high order volume.

Shipping begins after production is complete.

When will I receive my order?

Delivery times depend on your shipping method and destination.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Do you offer rush orders?

Yes! Expedited processing and shipping options are available at checkout.

If you need your order by a specific date, please contact us before placing your order. We'll do our best to accommodate your timeline whenever possible.

What sizes do you offer?

Most of our apparel is available in a wide range of sizes.

• Cruise Collection: Youth Small through Adult 5XL
• Most Other Collections: Youth Small through Adult 2XL

For the best fit, we recommend comparing the size chart on each product page with a favorite shirt or sweatshirt you already own.

If you prefer a relaxed or oversized fit, consider sizing up.

Can I change or cancel my order?

Because every item is made to order, changes or cancellations must be requested within 1 hour of placing your order.

Once production begins, we're unable to make changes, cancel, or modify personalized items.

If you need assistance, please contact us as soon as possible.

What is your return policy?

Each item is made specifically for you after your order is placed.

For this reason, we do not accept returns or exchanges for:

• Incorrect size selection
• Buyer's remorse
• Personalized items

Please review all personalization details and sizing information carefully before completing your purchase.

My order arrived damaged or incorrect.

We're so sorry!

If your item arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery at support@shoptrendylanz.com.

Include:

• Your order number
• Photos of the item
• A brief description of the issue

We'll work quickly to make it right.

Do you offer bulk or group discounts?

Yes!

Ordering for a family vacation, cruise, sports team, reunion, or special event?

Orders of 10 or more items automatically qualify for a group discount at checkout.

If you're planning a larger order, feel free to contact us for additional assistance.

How do I track my order?

As soon as your order ships, we'll email your tracking number.

You can use the tracking link to monitor your shipment directly through the carrier's website.

My tracking hasn't updated. Should I be concerned?

Not usually.

Shipping carriers sometimes experience delays in updating tracking information after your package is picked up.

USPS tracking, in particular, may take 24–72 hours to show movement.

Even if tracking hasn't updated yet, your package may already be traveling through the carrier's network.

Do you ship internationally?

At this time, we only ship within the United States.

Still Have Questions?

We're always happy to help!

If you can't find the answer you're looking for, please visit our Contact Us page or email us at support@shoptrendylanz.com.

Our goal is to respond to all inquiries within 1–2 business days.

A couple of suggestions

Since I've seen your store evolve over the last few months, I'd add two more FAQs because I think they'll reduce customer questions and build confidence:

What brands of apparel do you use?

We print on premium-quality apparel from trusted brands such as Bella+Canvas, Comfort Colors, Gildan, and other high-quality manufacturers. The exact brand used is listed on each product page.

How should I care for my shirt?

To keep your apparel looking its best:

• Machine wash cold, inside out
• Wash with similar colors
• Tumble dry low or hang dry
• Do not bleach
• Do not iron directly on the design

Following these care instructions will help preserve the print and fabric for years to come.