Refund policy

Refunds

Each item is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for:

• Incorrect size selection
• Buyer's remorse or change of mind
• Personalized or customized items
• Errors in personalization details provided by the customer

Please review all personalization details, color selections, and sizing information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to love your order. Please inspect your order upon delivery and contact us within 3 days of delivery if your item arrives damaged or defective, or if you receive an incorrect item.

Please email support@shoptrendylanz.com and include:

• Your order number
• Clear photos of the item and the issue
• A brief description of the problem

We'll review the issue and work quickly to make it right.

If your claim is approved, we will provide a replacement at no additional cost or issue a refund to your original payment method, as appropriate. You will not be required to return a damaged, defective, or incorrect item unless we specifically request it.

If a refund is issued, it will be submitted to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@shoptrendylanz.com.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed. If you need to make a change or cancel your order, please contact us as soon as possible at support@shoptrendylanz.com. Once production has begun, we are unable to make changes or cancel the order.